All Sessions | Master Data Management: CDI - Sponsored by - Global IDs


2:00 - 2:45 Arka MukherjeeJim Keevins


TRACK KEYNOTE: NextGen Customer Management - Insights from Customer Data Ecosystems


Arka Mukherjee
Founder, Global IDs

Jim Keevins
Global Financial Services Executive, Independent


Session Description

Innovations in customer data management are allowing organizations to create new revenue streams. Central to these insights is the understanding of customer experience and customer feedback loops.

This presentation will cover key aspects of these innovative trends, including customer ecosystem management, customer experience vectors and net promoter scores. 


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