CASE STUDY: Product Master Governance in Services Environment
Senior Technology Specialist & Lead MDM Architect, BMO Financial Group
Senior Product Manager, Persistent Systems
Using a Master Product Catalog by applying Data Governance across the business started with physical goods over ten years ago as a best practice use case for MDM. Learn how such Product Information Management (PIM) can be equally applied in the Services industries (Financial Services, Hospitality, Entertainment, Legal, etc.). This session will review the challenges that a Services business has managing their “products” they sell and support … including new challenges on their road to digital transformation. Bank of Montreal will present a use case in production at a major, diversified North American financial services organization. Additional examples will be provided in banking, insurance, and capital markets that have equal application in other Services businesses.
- Understanding the business drivers & technical challenges in MDM for Services-centric “Products”
- Developing a Business Architecture to drive a Services-centric “Product” master
- Leveraging data modeling to enable agility for multi-channel commerce specifically & digital transformation in general