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New York Marriott Marquis



1535 Broadway
New York, New York 10036

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Monday, October 15, 2012

2:00 PM - 2:45 PM
Track: Data Governance Track: Sponsored by IBM View Track

BEST PRACTICES: BUILDING A BUSINESS-DRIVEN MASTER DATA GOVERNANCE PROGRAM

Rick Clements, Program Director, Data Integration and MDM Product Marketing, IBM
Joe Federer, Senior Director, PharmacoAnalytics, EXPRESS SCRIPTS
Elisa Pirylis, Sr. Manager-Patient Data Steward, EXPRESS SCRIPTS
Inderpal S. Bhandari, PhD, Chief Data Officer and Vice President of Knowledge Solutions, EXPRESS SCRIPTS

Express Scripts is a leading pharmacy benefit manager with the nation's largest mail order pharmacy operations and recently merged with MEDCO. The Data Governance and Stewardship Programs at Express Scripts were implemented in order to instill an enterprise-wide culture in which data is truly valued, protected, and deployed to its optimal advantage. The program was built on the bedrock foundation of a strong Data Quality Program and expanded to address the needs of an increasingly diverse enterprise. Close collaboration was fostered with internal partners such as Legal, Privacy & Compliance and IT, particularly with respect to MDM. Some of the key benefits of data governance realized thus far are cost avoidance, increased revenue, reduced risk of inappropriate usage of data, and improved patient health (due to improved awareness of 'gaps in care'), yielding what we consider our "trifecta" of benefits: to our patients, to our clients and to our organization. The overall goal was to achieve true culture change, transforming from a company that uses data to one that truly values data. Topics to be discussed during this session include:

  • Obtaining & retaining executive sponsorship, including the use of "Sponsor Maps" to engage internal sponsors & assure on-going support for Data Governance
  • Establishing a comprehensive training & certification program for Data Stewards as a true Data Stewardship community of practice
  • Aligning the Data Governance program with the existing Software Development process while organizing program development into a series of highly focused 90 day sprints

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