Download
Brochure

Twitter

Travel Info

New York Marriott Marquis



1535 Broadway
New York, New York 10036

More Information >>

Share |

Monday, September 12, 2011

2:50 PM - 3:35 PM
Track: Data Governance Track: Sponsored by Wipro View Track

CASE STUDY: A REALISTIC LOOK AT THE BUSINESS SIDE OF MDM INTEGRATION

Sravan Kasarla, Chief Information Architect - Practice Leader, MASSMUTUAL FINANCIAL GROUP
John Segretta, AVP, Business Information Managemen, MASSMUTUAL INSURANCE

 

MassMutual is one of the oldest and largest mutual insurance companies in the United States, and consistently rated for having excellent customer service in the industry. A driver behind their service excellence is the ability to leverage and optimize customer information through our Customer master data management systems. Learn about MassMutual's journey to replace and modernize their current custom-built MDM platform, including the transformation of their data quality, operational management, process and system, and data governance processes - all of which are ushering in a new corporate consensus on the value of business data. Learn about the chartered objectives, the discoveries, compromises, unexpected benefits, and future directions. This case study focuses on the realities of driving to higher quality customer master data and the complexities involved in making that a reality. MassMutual's MDM program is tightly tied into a broader transformational program which is reinventing the way MassMutual processes and services customers. In this review of an MDM 1.0 (legacy platform) and the implementation of an MDM 2.0 (current platform centered on Informatica's MDM technology), the speakers will cover:

 

·         Developing the business case and evolution of joint business and IT perspectives on MDM

·         Overcoming the change management and complexity of upgrading an existing MDM platform

·         Learning from the perils and benefits of using Agile on a complex integration project while trying to improve data quality

 

 

>> Submit a question to this session's speakers

>> Return to Agenda