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The Fairmont Royal York


100 Front Street W
Toronto, Ontario

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Thursday, June 16, 2011

4:05 PM - 4:35 PM
Track: Data Governance Track: Sponsored by BroadStreet Data View Track

CASE STUDY: THE LONG AND WINDING ROAD OF DATA QUALITY AT TD BANK

Bert Buchanan, Head of Corporate Architecture and Corporate Segment Technology Solutions, TD TECHNOLOGY SOLUTIONS - TD BANK

 

TD has been on a long and committed road to ensure data quality for its customers for years.  With the bank’s aggressive growth plans via acquisition, TD has grown from a strong Canadian bank with more than 24,000 employees in 2002 to become the 6th largest North American bank with more than 81,000 employees in 2011.  As a full service bank, an Integrated Customer Data Strategy (ICDS) is driving the bank’s MDM initiatives to help enable a 360 degree view of customers – across lines-of-business, geographies and 19+ Customer Information Files (CIFs).  Working across all lines of business, with a complex set of international regulations (OSFI, OCC, etc), this program’s goal is to ensure proper visibility to the right information at the right time.  Moreover, as an organization with a federated business model, there are many challenges to meet the different business and project priorities without compromising the overall vision.  This presentation will cover the following;

Understanding & overcoming the challenge of a central approach in a federated organization
Formalizing the 360° view of customer as a business program & not technology refresh
Executing the action plan to keep focused on the long term goal yet with flexibility along the way (long & winding road)

 

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